By using Manheim.com and/or OVE.com, you agree to abide by the terms of our visitor agreements. These agreements provide information about general provisions, features we provide to our members, disclaimers, and more.
Manheim.com respects the privacy of its users. This policy outlines the information that OVE.com collects online and what it does with this information.
Terms which govern use of the Next Inspect application
These terms and conditions outline the policies that apply when you attend any Manheim auction or use any Manheim service.
To provide a safe and secure environment and to ensure the legitimacy of transactions occurring at Manheim auction locations and online, Manheim has adopted the terms of this Customer Code of Conduct
This policy has been established to cover any vehicle that is delivered to any Manheim auction (each a “Manheim Auction”) location to enable a consistent and fair marketplace and provide our buyers with information to assist them in making informed purchasing decisions.
These terms provide you with clear, consistent information for a better payment experience with Manheim.
NAAA Rules and Guidelines
Arbitration for vehicles sold under the Manheim sale light system is governed by the NAAA Arbitration Policy.
This overview provides background and summary information about the NAAA limited guarantee. For full details of the limited guarantee, please see Section II (Sale Light System) and Appendix I (NAAA Arbitration Policy Guidelines) of the NAAA Arbitration policy.
Manheim uses the NAAA Generic CR Position Statement to resolve condition report related disputes unless Digital Buyer Protection is applicable.
Due to safety concerns, the NAAA Auction Standards Committee recommends any/all ADAS related concerns be investigated by a qualified 3rd party (as determined by Auction company representative) outside the auction property.
Manheim supports the National Auto Auction Association's position statement about recalls from the motor vehicle manufacturers, as well as the NAAA Arbitration Policy.
Manheim Specific Rules and Addenda
The following rules are Manheim specific rules that, depending on the subject, may clarify, compliment, supplement, supplant, or be wholly in addition to the NAAA rules and guidelines.
In addition to the vehicle arbitration rules set forth, this Addendum to the NAAA Arbitration Policy applies for digital sales transacted through OVE.com and Manheim Express as OVE and Manheim Express do not operate with a Sale Light System.
This Policy is designed to provide buyer confidence in our listings and to hold sellers accountable for managing and representing their listings to ensure vehicles are available at the listed pickup location within three (3) business days of the sale date..
Vehicles sold with a higher sale price will have a per item dollar amount qualification threshold of 2% of the purchase to qualify for items outlined in the latest version of the NAAA Arbitration Policy.
All vehicles selling for $3,000 and under, by default, are considered AS-IS.
This arbitration policy applies to Total Resource Auctions sales and overrides any inconsistent policies.
Second Chance Sale Arbitration Policy
All vehicles/units sold under Manheim’s Second Chance Sale program are bound to the National Auto Auction (NAAA) Arbitration Policy’s “In-lane” rules. See the NAAA Arbitration Policy for all guidelines.
This addendum applies to Manheim Specialty sales (boat, RV, motorcycle, and powersport vehicles) transactions and overrides any inconsistent policies.
Permanent brands that follows the vehicle requiring the use of the red light (AS-IS) in addition to the actual announcement.
Mileage Threshold for Arbitration Claims
Vehicles with over 200 miles from when sold at Auction are not eligible for arbitration.
For title related arbitrations, buyers may be assessed a penalty for exceeding 500 miles.
Claims for Absent/Late Titles initiated after 3:00pm (local auction time), or close of business if earlier than 3pm, will not be processed or acknowledged until the following business day.
Due to variations in either state law or geographic customs, some guidelines are unique to each Manheim operating location with respect to the amount of time a seller has to surrender title.
To ensure the arbitration process moves timely and prevent a lengthy claim, the following arbitration claim milestones each have five (5) calendar days to complete by the buyer.
Estimates are a critical component of Arbitration/ Assurance (i.e., Post-Sale Inspection, Limited Powertrain Inspection, etc.) claims and Manheim wants to provide clarity within the estimate process.
Definition of Drivable
The term “Drivable” indicates a vehicle could start and move forward at the time of inspection. This is neither an announcement of road worthiness, nor an assurance of mechanical fitness, nor an indication of its likelihood to remain DRIVABLE.
Assurance Policies and Protection
Manheim offers purchase protection tools to allow our clients to stay focused on making sound purchasing decisions. Dealers that purchase a Post-Sale Inspection or Limited Powertrain Inspection have Manheim’s assurance that the vehicle passed our comprehensive assessment and was properly represented by the seller. Manheim stands behind every inspection for 7 or 14 days (depending on the selected product) from the date the service was completed.
Manheim offers purchase protection tools to allow our clients to stay focused on making sound purchasing decisions. Dealers that purchase a Limited Powertrain Inspection have Manheim’s assurance that the vehicle passed our major component assessment and was properly represented by the seller. Manheim stands behind every LPI inspection for 7 days from the date the service was completed.
This guarantee protects your wholesale vehicle purchases up to 21 days and 360 miles
Digital Buyer Protection provides complimentary additional protection for digital buyers on every vehicle with a Manheim Condition Report performed by Manheim employees, or its contractors or agents. Digital Buyer Protection also provides additional arbitration coverage for digital buyers that use Ready Logistics and experience a delay that puts buyers outside of the given time frame to file a valid claim.
The Manheim Express Concierge Inspection Guarantee or Inspection Guarantee provides buyers with additional confidence because Manheim will stand behind its inspection related to cosmetic, mechanical, electrical accessory, and drivability condition issues.
The Manheim Express Seller Release protects Sellers who obtain a Concierge Inspection from arbitrations relating to that vehicle’s condition. Manheim Express backs the Concierge Inspection results for each vehicle by agreeing to stand in the Seller’s place for arbitration of any claims that are directly tied to the Concierge Inspection Report.