Manheim Marketplace Policies

Terms of Use

Manheim.com Visitor Agreement / OVE.com Visitor Agreement

By using Manheim.com and/or OVE.com, you agree to abide by the terms of our visitor agreements. These agreements provide information about general provisions, features we provide to our members, disclaimers, and more.
 
Contrat de visiteur: Manheim.com | OVE.com
Acuerdo del Visitante: Manheim.com | OVE.com

Privacy Policy

Manheim.com respects the privacy of its users. This policy outlines the information that OVE.com collects online and what it does with this information. 
 

Next Inspect Terms of Use

Terms which govern use of the Next Inspect application 

Manheim Terms and Conditions

These terms and conditions outline the policies that apply when you attend any Manheim auction or use any Manheim service. 

Manheim Customer Code of Conduct

To provide a safe and secure environment and to ensure the legitimacy of transactions occurring at Manheim auction locations and online, Manheim has adopted the terms of this Customer Code of Conduct 

In-lane and Simulcast Digital Imaging Policy

This policy has been established to cover any vehicle that is delivered to any Manheim auction (each a “Manheim Auction”) location to enable a consistent and fair marketplace and provide our buyers with information to assist them in making informed purchasing decisions. 

Late Payment Policy *UPDATED

These terms provide you with clear, consistent information for a better payment experience with Manheim. 

Arbitration

NAAA Rules and Guidelines

2021 NAAA Arbitration

Arbitration for vehicles sold under the Manheim sale light system is governed by the NAAA Arbitration Policy.

NAAA Limited Guarantee Overview

This overview provides background and summary information about the NAAA limited guarantee. For full details of the limited guarantee, please see Section II (Sale Light System) and Appendix I (NAAA Arbitration Policy Guidelines) of the NAAA Arbitration policy.

NAAA Generic Condition Report Position Statement

Manheim uses the NAAA Generic CR Position Statement to resolve condition report related disputes unless Digital Buyer Protection is applicable.

NAAA’s Advanced Driver Assist System Position Statement

Due to safety concerns, the NAAA Auction Standards Committee recommends any/all ADAS related concerns be investigated by a qualified 3rd party (as determined by Auction company representative) outside the auction property.

Open Safety Recall Awareness

Manheim supports the National Auto Auction Association's position statement about recalls from the motor vehicle manufacturers, as well as the NAAA Arbitration Policy.

Manheim Specific Rules and Addenda

The following rules are Manheim specific rules that, depending on the subject, may clarify, compliment, supplement, supplant, or be wholly in addition to the NAAA rules and guidelines.

Arbitration Policy for OVE and Manheim Express *UPDATED

In addition to the vehicle arbitration rules set forth, this Addendum to the NAAA Arbitration Policy applies for digital sales transacted through OVE.com and Manheim Express as OVE and Manheim Express do not operate with a Sale Light System.

Vehicle Availability Policy

This Policy is designed to provide buyer confidence in our listings and to hold sellers accountable for managing and representing their listings to ensure vehicles are available at the listed pickup location within three (3) business days of the sale date..

High Value Arbitration Dollar Threshold Policy *UPDATED

Vehicles sold with a higher sale price will have a per item dollar amount qualification threshold of 2% of the purchase to qualify for items outlined in the latest version of the NAAA Arbitration Policy.

$3000 and Under Arbitration Policy

All vehicles selling for $3,000 and under, by default, are considered AS-IS.
 

Total Resource Auctions (TRA) Arbitration Policy

This arbitration policy applies to Total Resource Auctions sales and overrides any inconsistent policies.
 

Second Chance Sale Arbitration Policy

All vehicles/units sold under Manheim’s Second Chance Sale program are bound to the National Auto Auction (NAAA) Arbitration Policy’s “In-lane” rules. See the NAAA Arbitration Policy for all guidelines.

Specialty Powersports Addendum to NAAA Arbitration Policy

This addendum applies to Manheim Specialty sales (boat, RV, motorcycle, and powersport vehicles) transactions and overrides any inconsistent policies.
 

Manheim’s Branded Vehicle Policy *UPDATED

Permanent brands that follows the vehicle requiring the use of the red light (AS-IS) in addition to the actual announcement.

Mileage Threshold for Arbitration Claims *UPDATED

Vehicles with over 200 miles from when sold at Auction are not eligible for arbitration.

Excessive Mileage Guidelines for Vehicles with Absent Title *UPDATED

For title related arbitrations, buyers may be assessed a penalty for exceeding 500 miles.

Guidelines for Filing and Processing Absent Title Claims *UPDATED

Claims for Absent/Late Titles initiated after 3:00pm (local auction time), or close of business if earlier than 3pm, will not be processed or acknowledged until the following business day.

Local Title Policy

Due to variations in either state law or geographic customs, some guidelines are unique to each Manheim operating location with respect to the amount of time a seller has to surrender title.
 

Arbitration Process Timelines/Deadlines *UPDATED

To ensure the arbitration process moves timely and prevent a lengthy claim, the following arbitration claim milestones each have five (5) calendar days to complete by the buyer.

Arbitration Estimate Process *UPDATED

Estimates are a critical component of Arbitration/ Assurance (i.e., Post-Sale Inspection, Limited Powertrain Inspection, etc.) claims and Manheim wants to provide clarity within the estimate process.

Definition of Drivable *UPDATED

The term “Drivable” indicates a vehicle could start and move forward at the time of inspection. This is neither an announcement of road worthiness, nor an assurance of mechanical fitness, nor an indication of its likelihood to remain DRIVABLE.

Assurance Policies and Protection

Post-Sale Inspection

Manheim offers purchase protection tools to allow our clients to stay focused on making sound purchasing decisions. Dealers that purchase a Post-Sale Inspection or Limited Powertrain Inspection have Manheim’s assurance that the vehicle passed our comprehensive assessment and was properly represented by the seller. Manheim stands behind every inspection for 7 or 14 days (depending on the selected product) from the date the service was completed.

Limited Powertrain Inspection

Manheim offers purchase protection tools to allow our clients to stay focused on making sound purchasing decisions. Dealers that purchase a Limited Powertrain Inspection have Manheim’s assurance that the vehicle passed our major component assessment and was properly represented by the seller. Manheim stands behind every LPI inspection for 7 days from the date the service was completed.

DealShield

This guarantee protects your wholesale vehicle purchases up to 21 days and 360 miles

Digital Buyer Protection

Digital Buyer Protection provides complimentary additional protection for digital buyers on every vehicle with a Manheim Condition Report performed by Manheim employees, or its contractors or agents. Digital Buyer Protection also provides additional arbitration coverage for digital buyers that use Ready Logistics and experience a delay that puts buyers outside of the given time frame to file a valid claim.

Manheim Express - Concierge Inspection Guarantee

The Manheim Express Concierge Inspection Guarantee or Inspection Guarantee provides buyers with additional confidence because Manheim will stand behind its inspection related to cosmetic, mechanical, electrical accessory, and drivability condition issues.

Manheim Express - Seller Release

The Manheim Express Seller Release protects Sellers who obtain a Concierge Inspection from arbitrations relating to that vehicle’s condition. Manheim Express backs the Concierge Inspection results for each vehicle by agreeing to stand in the Seller’s place for arbitration of any claims that are directly tied to the Concierge Inspection Report.

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